Refund Policy
Last updated: July 16, 2026
At Aqua Luminate, we want you to be completely satisfied with your purchase of "Avatar Controls Solar Lights." If you are not entirely happy with your order, we offer a straightforward refund policy.
1. 30-Day Return Window
You have 30 calendar days from the date your order was delivered to initiate a return. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
2. How to Initiate a Return
To initiate a return, please contact our customer support team at support@aqualuminate.com. Please include your order number and the reason for your return. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to send your item back.
Please do not send your item back without first obtaining an RMA number, as this may delay or prevent your refund.
3. Return Shipping Costs
The customer is responsible for all return shipping costs unless the item received is damaged or defective. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days. Please note that it may take some time for your bank or credit card company to post the refund to your account.
5. Non-Returnable Items
Certain types of items cannot be returned. These include:
- Items not in their original condition, damaged, or missing parts for reasons not due to our error.
- Personalized or custom-made items.
- Clearance or final sale items.
6. Damaged or Defective Items
If you receive a damaged or defective "Avatar Controls Solar Lights" product, please contact us immediately at support@aqualuminate.com with photos of the damage. We will gladly offer you a free replacement or a full refund, including any original shipping costs, at no additional charge to you.
7. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@aqualuminate.com.
8. Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at support@aqualuminate.com.