Shipping Policy

Last updated: July 16, 2026

Thank you for shopping with Aqua Luminate! We are committed to delivering your "Avatar Controls Solar Lights" products efficiently and securely. Please review our shipping policy below.

1. Shipping Rates

We offer a flat rate shipping fee of $8.95 per order for all domestic and international shipments.

2. Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

3. Domestic Shipping

For orders within the United States, we typically use USPS or UPS. Estimated delivery times are 5-10 business days from the date of shipment. Please note that these are estimated times and actual delivery may vary.

4. International Shipping

We ship internationally to most countries. International orders are typically delivered within 10-25 business days from the date of shipment. Please be aware that international shipments may be subject to additional customs duties, taxes, and fees imposed by the destination country. The buyer is solely responsible for paying any such additional charges. Aqua Luminate is not responsible for these charges and cannot predict what they may be.

5. Order Tracking

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24-48 hours for the tracking information to become active.

6. Shipping Delays

While we strive to ensure timely delivery, Aqua Luminate is not responsible for shipping delays caused by the carrier, adverse weather conditions, customs processing, or other unforeseen circumstances beyond our control. We appreciate your patience in such situations.

7. P.O. Box and APO/FPO Addresses

We support shipping to P.O. Box and APO/FPO addresses. Please note that these orders will be shipped exclusively via USPS.

8. Lost or Damaged Packages

If your order arrives damaged, or if you believe your package is lost in transit, please contact us within 7 days of the expected delivery date at support@aqualuminate.com. Please provide your order number and any relevant details or photos of the damage. We will work with the shipping carrier to resolve the issue and ensure you receive your product.

9. Restricted Countries

We do not ship to countries that are subject to U.S. export restrictions or sanctions. If your country is on such a list, your order will be canceled and refunded.